ALFD Call Center

Contact the Alcohol Labeling and Formulation Division (ALFD)

Reasons to Contact ALFD • Application Status • Frequently Mentioned Pages •
By Telephone • Contact Us Online • By Fax • By Mail • Walk-In Hours • Nonbeverage Questions

Hours of operation are 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).

Reasons to Contact ALFD

Labeling questions or help with Certificate of Label Approval/Exemption (COLA) applications
Formulation questions or help with applications
COLAs Online or Formulas Online registrations (or see our TTB Online Help Center)
COLAs Online or Formulas Online password assistance (or see our TTB Online Help Center)

Application Status

To check the status of an application:

To see average application processing times:

Frequently Mentioned Pages

These pages are often given by our customer service representatives in response to customer questions:

By Telephone

Customer service representatives are available 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).
You may call us at:

When calling, please select from one of the following menu options:

Option 1 – Headquarters address, fax number, and hours of operation
Option 2 - Technical questions and Passwords Resets for:
- COLAs Online Software
- Formulas Online Software
- COLAs Online password resets
- Formulas Online password resets
Option 3 -Registration for COLAs Online or Formulas Online
Option 4 - Distilled Spirits Labeling
Option 6 - Wine Labeling
Option 7 – Formulation
Beverage formula status
Pre-import letter
Laboratory analysis
Formula requirements for distilled spirits, malt beverages, and wine products
Option 8 - Malt Beverage Labeling

Contact Us Online

If you prefer to contact ALFD via email, please use our online ALFD Contact form.

By Fax

Our fax number is:

By Mail

If you are sending mail via the United States Postal Service (USPS), including Express Mail, please use the following address:

Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Box 12
Washington DC 20005

If you are sending mail via DHL, UPS, Federal Express or other delivery services (NOT INCLUDING USPS), please use the following address:

Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Suite 400E
Washington, DC 20005

Walk-In Hours

Our walk-in hours are Tuesday through Thursday, from 10-11 a.m. and 1-2 p.m. ET, or by appointment.

1310 G Street, NW, Suite 400-E

Washington, DC 20005

*For current Walk-in Hours/Appointments visit TTB Updates and Guidance on COVID-19

Nonbeverage Questions

If you need nonbeverage product assistance, contact us using our online Scientific Services Contact form, or by mail:

Alcohol and Tobacco Tax and Trade Bureau
Nonbeverage Products Laboratory
6000 Ammendale Road
Beltsville, MD 20705-1250

For more information about ALFD's mission and responsibilities, see our Alcohol Labeling and Formulation Division page.