TTB Risk Assessment and Information Services Office
Risk Assessment and Information Services Office
- Providing information technology advice to the alcohol beverage industry members and representatives regarding e-filing.
- Leading the ALFD effort to transform the processing of label applications by managing the COLAs Online System.
- Reviewing and processing TTB Form 5013.2, COLAS Online Access Request, for access to the COLAs Online System.
- Reviewing and processing Formula registrations, for access to Formulas Online System.
Contact Information
You may contact the Risk Assessment and Information Services Office through Customer Service. Our Customer Service Team is available to assist you Monday – Friday (except Federal Holidays), 8:30am – 4:30pm Eastern Time. You can reach our Customer Service Team at (202) 453-2250 , toll free at (866) 927-ALFD (2533) by fax at (202) 453-2983 or by E-mail: alfd@ttb.treas.gov.
We offer callers to the Customer Service line the opportunity to select the best option that pertains to your inquiry. The following are the options that you will hear. Please listen carefully and select the correct prompt.
- Address, Fax and Hours of Operation;
- Technical Questions Regarding COLAs Online and COLAs Online Password Resets;
- COLAs Online Registration;
- Formulation, Statements of Process, Pre-Import Letters, Malt Beverage Labels or Distilled Spirit Labels;
- Alcohol Advertising; and,
- Technical Questions Regarding Wine Labeling or Status of Wine Application.
