Permits Online: Forgotten User Name or Password

If you forget your user name, you may also log in using the email address you used to set up your account.  When you have successfully logged in you will see an "Account Management" link located in the top right corner of the screen. This link will allow you to access your user name and other information regarding your account.

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If you forget your password, select the link, "I've forgotten my password" and correctly answer the security question you established when you registered your account.  Permits Online will send you an email with a temporary password.  Log in using the temporary password. You will immediately be required to change your password for security purposes.

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Careful! You cannot use your COLAs Online/Formulas Online user ID and password to login to Permits Online.

Password Rules

Your Permits Online password expires every 60 days. Change your password before it expires for continuous access. If you do not change your password on time, your account will be locked. For assistance unlocking your account, please call us at 877-882-3277, or contact us online.

Your password must meet the following requirements:

Minimum of 8 characters

Must contain each of the following:

  • At least 1 upper-case letter
  • At least 1 number
  • At least 1 special character: ! # $ % ^ * ( )  +

Your password cannot:

  • Contain your user ID
  • Contain the following special characters: '  " _ = & @
  • Start with a number or special character
  • Be any of your previous 10 passwords
  • Be a password that you have used in the last 48 hours

 

Go back to the Permits Online Help Center

PhoneNOTE

You cannot use your COLAs Online and/or Formulas Online username and password for this application. To unlock your Permits Online account or if you are having issues with the online application, contact us online or call Customer Support at 877-882-3277. Skip the phone calls and see our Online Help Center for password reset.

 

Phone CONTACT US

For more information on the permit application process, contact the TTB National Revenue Center (NRC) toll-free at 877-882-3277 / 877-TTB-FAQS or submit an online inquiry. For technical assistance about Permits Online see our TTB Online Help Center.

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Page last reviewed: July 30, 2018
Page last updated: July 30, 2018
Maintained by: National Revenue Center