Director, Office of Equality, Diversity, and Inclusion
Tram-Tiara Ngo is the Director of the Office of Equality, Diversity, and Inclusion for the Alcohol and Tobacco Tax and Trade Bureau (TTB). In this capacity, Ms. Ngo leads TTB's efforts in providing equal employment opportunities, furthering inclusive diversity, and fostering employee engagement. Ms. Ngo is responsible for ensuring Bureau compliance with federal laws and regulations prohibiting discrimination and harassment in the workplace, facilitating conflict resolution, and identifying and eliminating potential barriers to employment and advancement.
Ms. Ngo began her equal employment opportunity (EEO) career in 1993 as an intern with the U.S. Department of the Army. She held various positions at the Food and Drug Administration, Federal Bureau of Investigation, U.S. Citizenship and Immigration Services, and Department of Agriculture's Office of Inspector General. Her experience include writing acceptance, dismissal, and final agency decisions; conducting training; managing EEO counseling and alternative dispute resolution programs; and directing various special emphasis programs.
Ms. Ngo's community service includes serving as suicide hotline counselor for Montgomery County; volunteer for Dr. Martin Luther King, Jr. Day of Service and Volunteer Fair; and volunteer for Montgomery County Volunteer Center.
Ms. Ngo and her family immigrated to the United States in 1975 as Vietnamese refugees and became naturalized U.S. citizens in 1983. She received her bachelor's degree in business administration from George Mason University and obtained her master's degree in leadership and organizational change from Duquesne University.