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TTB Online Help Center

Thank you for contacting us. In order to better serve you, please select from the topics below that best describe your situation.

Do Business Online | See Common Topics | TTBOnline Password Issues | Unlock Your Account | Application Status | Help with TTB.gov Website | More Information?

Do Business Online

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See Common Topics

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TTBOnline Password Issues

If you are having password-related issues, first see if the following links can help:

Permits Online

COLAs Online

Formulas Online

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Unlock Your Account

For security reasons, only registered users should contact the TTB Technical Support Help Desk for password resets or other technical assistance with the Online Systems.

  • To unlock your COLAs Online account, first try Unlock my Locked COLAs Account.  If that fails, then you should contact TTB's Technical Information Center at 866-927-2533, option 3, Monday through Friday, between the hours of 8 a.m. – 4:30 p.m. Eastern Time.

  • To unlock your Formulas Online account, first try Unlock my Locked Formula Account.  If that fails, then you should contact the TTB Technical Support Help Desk at 866-927-2533, option 2, listen to the prompt, then select option 4, Monday through Friday, between the hours of
    7 a.m. - 8 p.m.
    Eastern Time.

  • To unlock your Permits Online account, first try using the Forgotten Password instructions.  If that fails, then you should contact the NRC Call Center at 1-877-882-3277, option 3, Monday through Friday, between the hours of 8 a.m. - 5 p.m. Eastern Time.

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Application Status

To check the status of an application:

If you're trying to find out the average application processing time:

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Help with TTB.gov Website

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More Information?

You can also reach the appropriate personnel if you are having trouble with TTB Online applications.

If you still are in need of help, check out our Contact Us page.

If you have a technical issue with the TTB.gov website, contact the Webmaster.

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Page last reviewed: February 25, 2016
Page last updated: July 30, 2018
Maintained by: Office of Communications

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