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Problems Viewing PDF Forms/Publications?

NOTE:  Starting on April 11, 2017, TTB will not support older Web browsers and computer operating systems (OS) for use with our website ( or our TTB Online applications (Permits Online, Formulas Online, and COLAs Online).  These older OS and browsers have security vulnerabilities that can put your business and TTB at risk.

TTB-Supported Operating Systems
Mac OS X 10.9 and above
Microsoft Windows 7 and above

TTB-Supported Browsers
Chrome 30 and above
Firefox 27 and above
Internet Explorer 11
Microsoft Edge 12 and above
Safari 7 and above

Make Sure You Have an Up-To-Date Version of Adobe Acrobat Reader DC

Uninstall all previous versions of Adobe Acrobat Reader and then reinstall the latest version of Acrobat Reader DC.

Click here to download the latest version of Acrobat Reader: Get Acrobat Reader

Other Options

If you are having problems viewing or accessing TTB forms or publications in PDF format on the TTB website, here are some hints that will help you view/access these forms or publications:

Open the File Outside of the Browser

  1. Go to the link for the file in which you are interested and RIGHT-click on the link for that file.
  2. Highlight the SAVE TARGET AS option and save the PDF file to your hard drive.
  3. Open Acrobat Reader independently of your browser, locate and open the file you just downloaded.

Displaying a PDF in Acrobat DC/Acrobat Reader DC

Chrome Users

Chrome and Acrobat are no longer compatible.  The Acrobat/Reader plug-in for Google Chrome is based on the Netscape Plug-In API (NPAPI) technology.  Google announced that in April 2015 NPAPI plug-in support would be disabled by default in the Google Chrome web browser, with an override capability for advanced users.  In September 2015, NPAPI support in the Google Chrome web browser was removed entirely.  The Google Chrome browser has a built-in Chrome PDF Viewer.

If you use Chrome as your browser, you will need to take one of two actions:

  1. Download the form to your computer and open it directly using your Adobe Acrobat software.

  2. Disable the Chrome PDF Viewer so that the form opens in your Adobe Acrobat software.

    1. Open a second browser tab and type in, "about:plugins" to see all your Chrome plug-ins.

    2. Look for the Chrome PDF Viewer and click the Disable link below it:

    3. After the Chrome PDF Viewer is disabled, feel free to download the TTB form – it should now open in your Adobe Acrobat software and work perfectly.

Internet Explorer 11

  1. Open Internet Explorer, and choose Tools > Manage Add-ons.

  2. Under Add-on Types, select Toolbars and Extensions.

  3. In the Show menu, select All add-ons.

    Select All Add-ons from the Show menu in the Manage Add-ons dialog box.

  4. In the list of add-ons, select Adobe PDF Reader.

    Note:   If you do not see the Adobe PDF Reader add-on, try the other options on the menu.  For example, on some systems, the add-on appears when you select Run without Permission.

  5. Click the Enable or Disable button (it toggles depending on the status of the selected add-on):

    Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.

    Disable turns off the add-on so it does not open PDFs in the browser.

    Select Adobe PDF Reader, and click the Enable/Disable button.

Microsoft Edge

Microsoft Windows 10 usually ships with two browsers: Internet Explorer 11 and the new Edge browser.  The Edge browser is the default browser, and Internet Explorer 11 may be available to support legacy workflows.  The new Edge browser will not have any support for ActiveX plug-ins.  Therefore, the Acrobat/Reader plug-in won't work with Edge.

Use Internet Explorer 11 to open PDFs.  To enable the Acrobat/Reader plug-in in Internet Explorer, see the steps in the previous section.

Mozilla Firefox

  1. Choose Tools > Add-ons.
  2. In the Add-ons Manager window, click the Plugins tab, then select Adobe Acrobat or Adobe Reader.
  3. Choose an appropriate option in the drop-down list next to the name of the plug-in:

Always Activate sets the plug-in to open PDFs in the browser.
Ask to Activate prompts you to turn on the plug-in while opening PDFs in the browser.
Never Activate turns off the plug-in so it does not open PDFs in the browser.

Select the Acrobat or Reader plugin in the Add-ons Manager.

Apple Safari

  1. Launch Safari, and then choose Preferences.

  2. In the Preferences window, choose Security and then click the Website Settings button for Internet plug-ins.

  3. Now select Adobe Reader in the list of plug-ins.

    Under the option When visiting other Websites, in the drop-down list, choose Allow Always and then click Done.

    Note: This will set the browser to use the Adobe Reader plug-in to view PDFs.


Page last reviewed/updated: 04/27/2017

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