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TTB NEWSLETTER | Weekly News

December 19, 2014


IN THIS ISSUE

Greetings! We hope you had a miraculous and merry week! This week's top stories include announcements about the recent publication of a TTB-led study on the detection of the pesticide oxadixyl in wine, the TTB NRC Quality Assurance Program, and a list of the past week's top Scientific Services Division pages at TTB.gov/.

TTB PARTICIPATES IN INTERNATIONAL MULTI-LABORATORY VALIDATION OF A PESTICIDE IN WINE – RESULTS PUBLISHED

TTB's Scientific Services Division initiated, completed, and published a multi-laboratory validation study on the pesticide oxadixyl in wine using a technique called Liquid Chromatography-Tandem Mass Spectrometry. The results were published in the recent issue of the Journal of AOAC International.

The study included 12 laboratories from 5 countries (United States, Italy, Canada, New Zealand, and China) with participants from government, academia, and commercial laboratories. A multi-laboratory validation promotes harmonization and mutual acceptance of methods between trading partners for regulatory compliance testing, and removes technical trade barriers.

At TTB, we currently monitor wines for the presence of oxadixyl and 154 other pesticides as part of our Alcohol Beverage Sampling Program.

QUALITY ASSURANCE PROMOTES BETTER CUSTOMER SERVICE AT TTB

In today's leaner government, the demands from stakeholders require government to deliver more value and consistent customer experience with lesser costs. All organizations desire the highest quality in order to help increase their worth and not dip below their customers' expectations. TTB is no different.

The Quality Assurance and Control Section was created at the National Revenue Center (NRC) for that very purpose. The group's goal is to help construct a clearer vision and understanding of the NRC's workflow and to improve the overall quality of the services we at TTB provide to the public.

NRC Quality Assurance Program

In addition to providing expert guidance on handling complex customer requests and identifying appropriate training for NRC personnel, the Quality Assurance and Control Section has officially launched the NRC Quality Assurance Program. The program's primary goal is to help TTB employees improve the overall quality of services we provide to our taxpayers and customers by identifying work processes that are no longer necessary, or can be updated and optimized, and pinpointing internal training deficiencies.

Through implementation of this program, we expect to reduce errors and inconsistencies in the communications and resources we provide to our taxpayers (and potential taxpayers), as well as provide better and more accurate information to these same folks about the information we need from them.  We also believe an increase in the quality of our work processes through employee training will result in quicker turnaround times for addressing tax and application issues, less confusion about our processes, and most importantly, more satisfied taxpayers!

The NRC Quality Assurance Program is already yielding positive results. It is a program TTB is proud of and one that has been exciting to watch unfold.

If you have questions about our programs or services, please visit our TTB.gov/ NRC Contacts page for a complete listing of NRC's contact information.

 

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