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TTB NEWSLETTER | Weekly News

October 14, 2016


IN THIS ISSUE

Greetings! We hope you had an illuminating and golden week! This week's top stories include announcements about the new hours of the NRC call center, honors bestowed on four TTB field employees, a new statistical report on distilled spirit plants available on TTB.gov/, as well as a list of the past week's top Frequently Asked Questions pages at TTB.gov/.


ANNOUNCING NEW HOURS OF OPERATION FOR THE NRC CALL CENTER

The TTB National Revenue Center (NRC) is primarily responsible for processing applications for new and amended permits and for handling tax-related forms, including excise tax returns, operational reports, and claims.  The NRC operates a call center which handles both telephone and email inquiries. The NRC receives a very high volume of calls and emails so we encourage you to visit our website at www.TTB.gov/, before you call or email, as this may save you valuable time.

The new hours of operation for the NRC's call Center are 8 a.m. to 11:30 a.m. and 12:30 p.m. to 5 p.m. (ET), Monday through Friday.

The NRC call center telephone line offers a call-back feature which allows you to secure your place in line when call volumes are high.  At the prompt, speak clearly and slowly. Say and spell your name, and provide your 10-digit phone number. You'll receive a call back in the order your call was received.

If you need to have your Permits Online account unlocked or you want to know the status of an application filed through Permits Online, you should leave a voicemail message. Those types of inquiries receive dedicated attention and calls are returned as quickly as possible in the order received.

TTB National Revenue Center Call Center

Hours: 8 a.m. to 11:30 a.m. and 12:30 p.m. to 5 p.m. (ET)
Monday through Friday

Toll-Free 877-882-3277 / 877-TTB-FAQS
Email: TTBInternetQuestions@ttb.gov/

TTB INVESTIGATORS AND AUDITORS RECEIVE AWARDS FROM LAW ENFORCEMENT AGENCIES

Four TTB investigators and auditors were recently selected to receive distinguished awards from outside law enforcement agencies. Two TTB Trade Investigations Division investigators were selected to receive the Homeland Security Investigations (HSI) Director's Award for Outstanding Investigative Accomplishment in Commercial Fraud. These two TTB investigators have worked numerous joint investigations with HSI in the area of tobacco smuggling and diversion. Another Trade Investigations Division investigator and a TTB Tax Auditor were selected to receive the 2016 U.S. Attorney's Office Law Enforcement Award for their outstanding work with the Los Angeles U.S. Attorney's Office. This annual award bestowed by the U.S. Attorney's Office recognizes Federal and local law enforcement agents and officers with whom they work for their distinguished service.

NEW STATISTICAL REPORT AVAILABLE: BEVERAGE SPIRITS PRODUCERS AND BOTTLERS BY AVERAGE TAXABLE REMOVALS

TTB recently posted a new statistical report on our Frequently Requested FOIA Documents Web page. This report, which will be updated annually, includes the following data about distilled spirit plants (DSPs) for the previous 6 years:

  • Total number of DSPs
  • Number of new DSPs
  • Number of DSPs that closed
  • Average "life span" (in days) of the DSPs that closed

The report also contains tables that show the number of DSPs in various size categories (by number of proof gallons of beverage spirits removed).

View the new statistical report.

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Please visit the homepage of TTB.gov/ for the most recent news, or visit the Contact Us page if you have any questions.