TTB Online Help Center

Thank you for contacting us. In order to better serve you, please select from the topics below that best describe your situation.

Do Business Online | See Common Topics | TTBOnline Application Help | TTBOnline Password Issues | Unlock Your Account | Application Status | Help with TTB.gov Website | Contact Us

Do Business Online

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See Common Topics

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TTBOnline Application Help

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TTBOnline Password Issues

If you are having password-related issues, first see if the following links can help:

Permits Online

COLAs Online

Formulas Online

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Unlock Your Account

For security reasons, only registered users should contact the TTB Technical Support Help Desk for password resets or other technical assistance with the Online Systems.

  • To unlock your COLAs Online account, first try Unlock my Locked COLAs Account. If that fails, then you should submit an online inquiry to the TTB Help Desk or call us at 866-927-2533, option 2, listen to the prompt, then select option 4, Monday through Friday, between the hours of 7 a.m. - 8 p.m. Eastern Time.

  • To unlock your Formulas Online account, first try Unlock my Locked Formula Account. If that fails, then you should submit an online inquiry to the TTB Help Desk or call us at 866-927-2533, option 2, listen to the prompt, then select option 4, Monday through Friday, between the hours of 7 a.m. - 8 p.m. Eastern Time.

  • To unlock your Permits Online account, first try using the Forgotten Password instructions. If that fails, then you should contact the NRC Call Center at 1-877-882-3277, option 2, then option 3, Monday through Friday, between the hours of 8 a.m. - 5 p.m. Eastern Time.

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Application Status

To check the status of an application:

If you're trying to find out the average application processing time:

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Help with TTB.gov Website

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Contact Us

For issues with or questions about the TTB Online applications.

COLAs Online

 - Submit a general inquiry, or call 866-927-ALFD (2533)

 - Submit an online inquiry to the TTB Help Desk, or call 866-927-2533, option 3, for:

        * Application Error Messages

        * Inactive Account

        * Password Assistance

        * Registration Questions

 

Formulas Online

 - Submit a general inquiry, or call 202-453-2250 / toll free: 866-927-ALFD (2533)

 - Submit an online inquiry to the TTB Help Desk, or call 866-927-2533, option 3, for:

        * Application Error Messages

        * Inactive Account

        * Password Assistance

        * Registration Questions

 

Permits Online

 - Submit a general inquiry, or call 877-882-3277 (877-TTB-FAQS)

 - Submit an online inquiry to the TTB Help Desk, or call 1-877-882-3277, option 3, for:

        * Application Error Messages

        * Inactive Account

        * Password Assistance

        * Registration Questions

 

Pay.gov

 - Submit a general inquiry, or call 800-624-1373

 

If you still are in need of help, check out our Contact Us page.

If you have a technical issue with the TTB.gov website, contact the Webmaster.

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Page last reviewed: February 25, 2016
Page last updated: August 6, 2019
Maintained by: Office of Communications