Contact the Alcohol Labeling and Formulation Division (ALFD)
Reasons to Contact ALFD • Application Status • Frequently Mentioned Pages •
By Telephone • Contact Us Online • By Fax • By Mail • Walk-In Hours • Nonbeverage Questions
Hours of operation are 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).
Reasons to Contact ALFD
- Labeling questions or help with Certificate of Label Approval/Exemption (COLA) applications
- Formulation questions or help with applications
- COLAs Online or Formulas Online registrations (or see our TTB Online Help Center)
- COLAs Online or Formulas Online password assistance (or see our TTB Online Help Center)
Application Status
To check the status of an application:
- Check the status of my Permit application, simply by logging into my account
- Check the status of my COLAs Online label application
- Check the status of my Formulas Online formula application
To see average application processing times:
- New Permit Applications – Online Processing Times
- Processing Times for Label Applications
- Processing Times for Beverage Alcohol Formulas
- Processing Times for COLAs Online and Formulas Online Registrations
Frequently Mentioned Pages
These pages are often given by our customer service representatives in response to customer questions:
- TTB Online Customer Page
- Alcohol Beverage Formula Approval Home Page
- Importing Bottled Alcohol Beverages Into the United States
- Allowable Changes Sample Label Generator
- Contact the National Revenue Center at TTB
- Electronic Code of Federal Regulations
By Telephone
Customer service representatives are available 8 a.m. to 4:30 p.m. ET, Monday - Friday (except for federal holidays).
You may call us at:
- 202-453-2250, or
- toll free - 866-927-ALFD (2533)
When calling, please select from one of the following menu options:
- Option 1 – Headquarters address, fax number, and hours of operation
- Option 2 - Technical questions and Passwords Resets for:
- COLAs Online Software
- Formulas Online Software
- COLAs Online password resets
- Formulas Online password resets
- Option 3 -Registration for COLAs Online or Formulas Online
- Option 4 - Distilled Spirits Labeling
- Option 6 - Wine Labeling
- Option 7 – Formulation
- Beverage formula status
- Pre-import letter
- Laboratory analysis
- Formula requirements for distilled spirits, malt beverages, and wine products
- Option 8 - Malt Beverage Labeling
Contact Us Online
- If you prefer to contact ALFD via email, please use our online ALFD Contact form.
By Fax
Our fax number is:
- 202-453-2984
By Mail
If you are sending mail via the United States Postal Service (USPS), including Express Mail, please use the following address:
Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Box 12
Washington DC 20005
If you are sending mail via DHL, UPS, Federal Express or other delivery services (NOT INCLUDING USPS), please use the following address:
Alcohol and Tobacco Tax and Trade Bureau
Alcohol Labeling and Formulation Division
1310 G Street, NW
Suite 400E
Washington, DC 20005
Walk-In Hours
Our walk-in hours are Tuesday through Thursday, from 10-11 a.m. and 1-2 p.m. ET, or by appointment.
1310 G Street, NW, Suite 400-E
Washington, DC 20005
*For current Walk-in Hours/Appointments visit TTB Updates and Guidance on COVID-19
Nonbeverage Questions
If you need nonbeverage product assistance, contact us using our online Scientific Services Contact form, or by mail:
Alcohol and Tobacco Tax and Trade Bureau
Nonbeverage Products Laboratory
6000 Ammendale Road
Beltsville, MD 20705-1250