IMPORTANT NOTICE:
Effective September 30, 2025, TTB will cease issuing paper checks for disbursements, including tax refunds and drawback. Unless you qualify for an exception specified in section 4 of Executive Order 14247, failure to provide your banking information in connection with a claim will delay your refund.
Current Claim Processing Times
This chart shows recent processing information for tax claims and refunds. Median days to process means that half of claim submissions are paid within the posted times and half take longer. Learn more about reading the chart.
Our customer service goal is to review and pay 85% of claims within:
45 days
Claim Processing Times
2025 Claims Submissions received year-to-date: 9,047
| For this type of claim: | Recent claim processing times are: | ||
|---|---|---|---|
| May 2025 | June 2025 | July 2025 | |
| CBMA Importer Claims | 7 days | 8 days | 7 days |
| Manufacturer of Nonbeverage Products Drawback Claims | 23 days | 35 days | 29 days |
| All Other Tax Claims | 16 days | 20 days | 22 days |
Updated 08/21/2025 7:00 AM
Need a Status Check for a Claim Submitted Online?
Login to myTTB CBMA Imports to get the current status of your importer claim and refund.
Note: TTB plans to enable the online submission and status check for other claims via myTTB in the future.
Reading the Chart
Claim Processing Time: Defined as median number of days it takes to process and pay your claim (in calendar days) – from the time we receive it until we either approve or deny it (in full or in part) and issue your refund. This includes any time spent addressing errors or requesting additional supporting documentation.
Expect processing delays if we need additional information related to your claim submission. We review claims in the order we received them. The time necessary to process a claim will vary depending on claim type and submission volume.
We suggest that you only contact us to inquire about the status of your claim if we have exceed the customer service standard.
- CBMA Importer Claims: Includes claims filed using the alternate procedure authorized for importers under specific circumstances (“manual claim submissions”). Expect processing delays for manual claim submissions as they require additional TTB review.
- All Other Tax Claims: Includes claims for overpayments, lost or destroyed products, product returned to bond, export drawback, cash bonds, and abatement of tax.
Ready to Submit a Claim?
Go to myTTB CBMA Imports to submit your import refund claim online. Once you have registered for an account, log in and follow the instructions and prompts to file your claim.
See our video on how to address common errors in CBMA Importer Claims submissions that can lead to processing delays.
For Manufacturer of Nonbeverage Products drawback claims and all other claims, use our electronic submission process to submit your claim form and supporting documentation.
Export drawback claims are submitted on separate forms for wine, beer, distilled spirits, and tobacco.