Permits Online: Forgotten User Name or Password
Note: This page contains instructions and screenshots so you can see what to expect when using Permits Online, our online method of applying for a TTB permit, registration, or notice.
If you forget your user name, you may also log in using the email address you used to set up your account. When you have successfully logged in you will see an "Account Management" link located in the top right corner of the screen. This link will allow you to access your user name and other information regarding your account.
If you forget your password, select the link, "I've forgotten my password" and correctly answer the security question you established when you registered your account. Permits Online will send you an email with a temporary password. Log in using the temporary password. You will immediately be required to change your password for security purposes.
Careful! You cannot use your COLAs Online/Formulas Online user ID and password to login to Permits Online.
Your Permits Online password expires every 60 days. Change your password before it expires for continuous access. If you do not change your password on time, your account will be locked. For assistance unlocking your account, please call us at 877-882-3277, or contact us online.
Your password must meet the following requirements:
|Minimum of 8 characters|
Must contain each of the following:
Your password cannot:
Go back to the Permits Online Help Center