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Unlocking Your Account

Note: This page contains instructions and screenshots so you can see what to expect when using Permits Online, our online method of applying for a TTB permit, registration, or notice.

What does it mean to be locked out?

After 10 failed attempts to sign in to Permits Online, you will be temporarily locked out of your account.  And when your account is locked, you will not be able to sign in — even with the correct password.

Careful! You cannot use your COLAs Online/Formulas Online user ID and password to login to Permits Online.

How do I unlock my account?

For assistance unlocking your account, you must call us at 877-882-3277, or contact us online.

Once you have been locked out of your Permits Online account, you will not be able to change your password without assistance.

How can I avoid getting locked out?

From the login screen, select the link "I've forgotten my password" before your 10th login attempt and correctly answer the security question. Permits Online will send you an email with a temporary password.  Log in using the temporary password, and immediately change your password.

Password Rules

Your Permits Online password expires every 60 days. Change your password before it expires for continuous access. If you do not change your password on time, your account will be locked.

Your password must meet the following requirements:

Minimum of 8 characters

Must contain each of the following:

  • At least 1 upper-case letter
  • At least 1 number
  • At least 1 special character: ! # $ % ^ * ( ) +

Your password cannot:

  • Contain your user ID
  • Contain the following special characters: ' " _ = & @
  • Start with a number or special character
  • Be any of your previous 10 passwords
  • Be a password that you have used in the last 48 hours

What are some tips to save me time?

Memorize your password or keep it protected so that you can log into your account. If you need to contact us for assistance, please remember:

  • You only need to leave your message once. Leaving multiple messages and emails often adds to the call volume and delays our response time in getting back to you.
  • Provide your contact information because we must talk with you before we can unlock your account.
  • Make sure you are the owner of the account in question. You cannot transfer a Permits Online account. Each user must obtain their own account.

Why does Permits Online lock accounts?

Permits Online limits the number of times that someone can try signing in to an account for security reasons.  We don't want to give hackers unlimited attempts at guessing your password, so we block them from trying after 10 failed attempts.

I didn't trigger the lock.  Does that mean my account was compromised?

If a user's account appears to be hacked or phished, we may proactively reset the password for the affected accounts to revoke access to the hacker.  In these cases, we send an email to the account's real owner (you) with additional information about how to reset the password.  If you received one of these emails, please follow the instructions in the email.

What if I keep getting locked out?

Make sure you are entering the correct user name and password for Permits Online. Remember you cannot use your COLAs Online and/or Formulas Online login for Permits Online. If you copy/paste your password or temporary password, make sure you do not include hidden spaces or other characters.  If you copy/paste and still cannot logon, try typing the password directly on your second attempt instead of using copy/paste.

You may also be denied access if your account password has expired. Your Permits Online password will expire every 60 days. Change your password before it expires for continuous access. If you do not, your account will be locked.


Go back to the Permits Online Help Center



Permits Online makes it easy for you to electronically apply for and update the permit, registration, or notice you need to operate a TTB-regulated business. Once you have registered to use Permits Online, just log in and follow the instructions and prompts for submitting your application package. There is no fee to apply.



You cannot use your COLAs Online and/or Formulas Online username and password for this application. To unlock your Permits Online account or if you are having issues with the online application, contact us online or call Customer Support at 877-882-3277. Skip the phone calls and see our Online Help Center for password reset.



For more information on the permit application process, contact the TTB National Revenue Center (NRC) toll-free at 877-882-3277 / 877-TTB-FAQS or submit an online inquiry. For technical assistance about Permits Online see our TTB Online Help Center.

Tell us what you think. We are always looking for ways to better serve you. Please send us your comments.

Last updated: April 5, 2024
Maintained by: National Revenue Center