Permits Online: Key Contacts
Permits Online requires that you designate at least one owner or officer of the business as a key contact within the "Signing Authority" section of each new and amended entity application. Each entity must have at least one, but may have multiple key contacts.
The purpose of having a key contact is to ensure that there is a person at the TTB-regulated business who has access to all Permits Online applications and records for their company, rather than just the application contact, who may or may not have a long-term relationship with the permitted entity.
A key contact must be someone with ownership stake in the business and must be authorized to sign and act on behalf of the business (by name, not just by title).
If a person designated as a key contact does not already have a Permits Online account, one will be set up for them automatically when the application package is submitted. Once the account is activated, key contacts have access to all entity and commodity operations applications and records on file for their entity.